• My sector
• Points of Pain
• Self Diagnostics
• FREE Insights
• Products & Services
• About Virtual Group
• Our People

Points of Pain

• Lack of clear direction
• Poor leadership
• Silos, infighting and departmental politics
• Over worked or Too busy
• Static or declining markets and sales
• Poor client retention or profitability
• Poor organisational effectiveness - structure and process
• Poor organisational effectiveness - people, groups
• Lack of energy, enthusiasm, and buzz
• High costs, cannot measure performance
• Poor information management.

DO YOU SUFFER POOR CLIENT RETENTION OR PROFITABILITY?

What, in the business processes you perform, prevents you from satisfying your customers and creating quality products and services? Are you retaining your profitable clients? Do you know who they are? What is important to your clients?

Symptoms:

• High customer loss or turnover
• Customers not profitable
• High acquisition cost

Levers:

• Customer service training
• Marketing & Communications
• Value Proposition
• Customer Focus Groups.