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Points of Pain

• Lack of clear direction
• Poor leadership
• Silos, infighting and departmental politics
• Over worked or Too busy
• Static or declining markets and sales
• Poor client retention or profitability
• Poor organisational effectiveness - structure and process
• Poor organisational effectiveness - people, groups
• Lack of energy, enthusiasm, and buzz
• High costs, cannot measure performance
• Poor information management.

Poor Leadership

Symptoms of when leadership is poor

1. Retention problems
2. Productivity is low
3. Customer is not getting a reliable and seamless service
4. Managers are poor role models of values/behaviours
5. People are not growing
6. People need hand-holding
7. Too many meetings
8. Lack of ideas from grass roots
9. Inappropriate leadership style (hands-on, distant, non-coaching, directive, etc.)
10. Too much control of decision making
11. Lack of praise from managers
12. Punishment from managers
13. Poor listening and learning.

Poor leaders tend to:

• Control people
• Stand over and on top of people
• Have many rules
• Fix others' problems
• Want people to serve
• Sap individual initiative
• Limit others
• Have low expectations of others
• Be power based.

Good leaders tend to:

• Liberate people
• Stand beside and support
• Have a few simple rules and teach others to fix their problems
• Amplify successes
• Want to serve people
• Generate individual initiative
• Expand others
• Have high expectations of others
• Be principles based.

The influence of the "Controllers" (first group) is often relatively short term whereas the influence of the "Liberators" (second group) often continues for years after they are dead. In addition the Controllers' influence is usually restricted to the people they physically control whereas Liberators often touch people they have no contact with.

The solution

The solution is to work with managers over a period of time, long enough to change their behaviours and habits.