Virtual

Contact Manager

Phone:

0800 4 virtual
+644 570 0727
+64 21 620 456

16 Kauri Street, Woburn, Hutt City, New Zealand

email:

Manager@virtual.co.nz




DO YOU HAVE THE METRICS TO MANAGE EFFECTIVELY?

What do the measurement systems or (lack of) do to enhance or inhibit process performance? Are your performance measures aligned with your strategy?

Symptoms:

  • Our customers are unhappy but we don't know why
  • Our processes are weak but we can't measure improvements
  • Our staff are unhappy but we don't know why
  • Too many detailed measurements
  • Poor timeliness, quality, or availability of management information
  • Poor cost identification and control
  • We don't know what's happening
  • We don't know where OR HOW we are making money
  • I don't know what to do, the futures too uncertain

Levers:

 
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