DO YOU HAVE THE METRICS TO MANAGE EFFECTIVELY?
What do the measurement systems or (lack of) do to enhance or inhibit process performance? Are your performance measures aligned with your strategy?
- Our customers are unhappy but we don't know why
- Our processes are weak but we can't measure improvements
- Our staff are unhappy but we don't know why
- Too many detailed measurements
- Poor timeliness, quality, or availability of management information
- Poor cost identification and control
- We don't know what's happening
- We don't know where OR HOW we are making money
- I don't know what to do, the futures too uncertain