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Services organisations face the challenge of providing their clients with an experience that will compell that client to maintain the relationship. The Services category is very broad and includes teh following.
Banks. The banking industry has undergone significant change over the last 15 years and Virtual specialists have been positioned to help.
Professional Services Companies that provide complex and high-value services to clients via teams of highly qualified or skilled people. Examples include software developers, engineering and technical consultantancies, legal firms, accountancies.
To be successful professional services companies must ensure a high quality client experience. This is achieved through excellence in:
Social Services Providers are generally required to deliver services to their clients on relatively fixed or limited budgets. To be successful they must: