|
Contact Manager
Phone:
+64 21 620 456
16 Kauri Street, Woburn, Hutt City, New Zealand
email:
Manager@virtual.co.nz
 |
We train all people in service quality
1 Introduction To Concepts of Quality Service
- Key principles of quality service
- Potential inhibitors to change
- Measurement issues
- Structural issues
- ISO requirements
2 Problem Solving Techniques
- Principles of work processes
- 10 steps to problem solving
- Brainstorming techniques
- Mind mapping
- Issue analysis
- 80/20 Rule
- Cause and effect analysis
- Data Collection
3 Process Improvement Techniques
- Moment of Truth Instrument
- Mapping Skills
- Collection of data
- Benchmarking Technique
- Benchmarking
- Measurement techniques
- Customer interview
- Process Documentation.
CONTACT |
make an enquiry |
search |
site map |
home
