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Contact Manager
Phone:
+64 21 620 456
16 Kauri Street, Woburn, Hutt City, New Zealand
email:
Manager@virtual.co.nz
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What collaboration might look like in the public sector
It’s easier to do a jig-saw puzzle once you have seen the picture first. In the same way people find it easier to move to a new structure if they have a mental image of what it looks like.
At present we organise our public sector in ‘towers’ of delivery specialists. These towers have thick impervious walls which outsiders find almost impossible to penetrate. The walls try to create a controlled environment and protect agency against political interference and damage from bad publicity when things go wrong. Each agency tries its best to look after its customer (say an at risk child) but because none of them have the total solution, no matter how hard they try, they all fail.
They look something like the chart below:
The image I have in mind is more like the second chart where the walls of each agency are high pervious so information, experience and people can move freely in and out of the organisation. The agencies are far more closely related to each other and organise so the customer is right at the centre of all of them so it's quite hard to see the organisational boundaries.
They might look something like:
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