Virtual specialist

Dave McIntosh

Corrective Action Tracking System (CATS)

Ends repetitive process failures

Whether your business undertakes projects, produces products or provides services, your clients depend on you to 'deliver the goods' - fault free and on time. When the same things keep going wrong, not only do you risk losing the job and the customer - you lose profits!

The Corrective Action Tracking System (CATS) establishes the real reason for the failure, fixes the problem once and for all, delivers significant gains in productivity, efficiency and satisfaction.

How CATS can benefit your organisation

  • Immediate Savings - achieved through reductions in re-work.
    • Estimated at 15 - 20% of sales (Crosby - 'Quality is Free')
  • Higher levels of satisfaction - for customers, suppliers and staff.
  • Creates a culture of continual improvement.
  • Quickly identifies and remedies failing or missing processes - often within five working days.
  • Quantifies the actual dollar costs of 'things going wrong' - so it's easy to prioritise remedial work.

[!!!6 figure annual savings have been achieved from running CATS just once!]

What are CATS?

The Corrective Action Tracking System is a highly effective method of eliminating future re-work. It provides the short and long term solution for the things that go wrong and keep going wrong.

  • It consists of a proven, repeatable process that has a structured format.
  • Provides an effective mechanism for quickly diagnosing a problem, doing the quick fix, establishing a permanent resolution for the failure and creating an implementation plan.
  • By design CATS are:
    • Fast - they establish the real reason for failure usually within five working days.
    • Fixed - remedies the things that go wrong and keep on going wrong.
    • Focused - only targets the 'broken' part.
    • Financial - the only metric used is the Expense of Incident (EOI) i.e. the potential savings, and is expressed in dollar terms.

What will CATS do for my business?

  • Accrue substantial savings (calculated by the EOI).
  • Reduce, and eventually eliminate, re-work giving more savings.
  • Direct improvement to the bottom line.
  • Improve customer and supplier satisfaction.
  • Change the culture from 'quick fixers' to one of defect prevention.
  • Greatly reduce staff stress and frustration.
  • Develop a culture of continual improvement.
  • Promote a culture that is customer focused.


If you would like to find out more about CATS, please contact Dave McIntosh.

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