Bruce Holland's Products and Services

Contact Manager

Phone:

+64 21 620 456

16 Kauri Street, Woburn, Hutt City, New Zealand

email:

Manager@virtual.co.nz

Modules for self empowerment

The following modules have been written and delivered in the past. Most clients find they can select much of the content from this list and any gaps can easily be written.

1 Setting up the team's rules

To establish the team's rules
To agree what happens to those who break the rules .

2 Understanding the individuals in the team

To understand the thinking styles of each team member
To understand the strengths and weaknesses of each team member and how they can contribute most successfully to the team.

3 Establishing the team's role

To agree what's important about our team and how to make it better
To establish the roles in the team, to agree who will fill the roles, for how long.

4 Determining the team's boundary

To understand and extend the team's boundary
To agree what things the team can control and what things the management must control
To plan how to push the boundaries so the team can manage more .

5 Determining the team's purpose

To agree the purpose of the team.

6 Improving team information

To determine what information is needed; to determine who has it and to plan for how to get it.
To determine what information we have that would benefit the rest of the organisation and how we should distribute it,

7 How to Run effective team meetings

To understand the characteristics of good and bad meetings
To agree how well they are working at present
To plan how to improve future meetings.

8 Understanding the strengths and weaknesses of the team

To understand the thinking style of the team
To understand the strengths and weaknesses of the team
To develop strategies to improve the effectiveness of the team.

9 Improving incentive factors for individuals in the team

To understand the incentives that appeal to different individuals
To agree how well these incentives are being met at present
To plan how to improve incentives.

10 Improving team motivation

To understand what motivates the team
To agree how well they are working at present
To plan how to improve the team's motivation.

11 Improving team skills

To determine existing skills in the team
To agree the required skills for the team in the future
To agree the skills gaps
To plan to fill gaps.

12 Improving relationships with P.A.L.s of the team

To determine which P.A.L.s (Partnership, Alliances and Linkages) will be critical .to the future success of this team
To agree the relevance of each P.A.L. to this team
To agree what cooperation our team ideally wants from each P.A.L.
To agree what cooperation we can ideally offer each P.A.L.
To assess the current relationship with each P.A.L.
To develop a plans to improve the relationship with each P.A.L.

13 Establishing the team's internal success measures

To determine which behaviours will be critical to the future success of this team
To agree the importance of each factor to this team (weighting out of 100%)
Each period (day, week, month) to assess the team's current performance in each behaviour
To develop a plans to improve the behaviours which are falling short.

14 Establishing the team's output performance measures

To determine which measures are required to be able to monitor how well the team is meeting its performance measures, especially the requirements of its customers.
To take the measures and report them on a regular basis
To take corrective action when measures show such action is warranted.

15 Understanding clients better

Plan actions required to make clients 'Raving Fans'
Create a Client Bill of Rights
Plan the best way to communicate with each major client (based on Herrmann)

16 Eliminating unnecessary activities

To identify those activities within the team which are unnecessary
To plan how to eliminate unnecessary activities so the team can be more efficient.

17 Improving a process

To develop the knowledge and skills in process improvement so that the team can go away and over the next 3 weeks use the tools in a real life situation.
Over the following three weeks the team will be expected to use the tools to improve an actual process and take recommendations in the form of a business case to the next meeting about how to improve the process.

18 Presentation to management of team's business case for process improvement

A presentation to management
A demonstration of using the tools
A presentation of a process which has been improved
Discuss progress to date (what's working, what's not).

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