Virtual

Contact Manager

Phone:

+64 21 620 456

16 Kauri Street, Woburn, Hutt City, New Zealand

email:

Manager@virtual.co.nz




Customer Comments from customers who have completed the irresistible customer service program

''What a great time we had! I got a lot from seeing our people enjoy themselves, be more of themselves and open up to new thinking. The tools and concepts around being better at giving great service have been very valuable and helped us all get a common understanding of how each customer is an individual and so are we. Many of our people were new to training and development and Bruceís style was key to succeeding in getting people to relax and bring their best. As an organisation we needed to begin somewhere and this was perfect for us. Not too heavy, but not a walk in the park either, with most people reflecting on one thing or another for weeks afterwards.... We achieved the objectives I set in a positive and engaging way. Overall this was 5 out of 5, one of the best development programs Iíve been to.'' %c Lisa Ellingham, General Manager, Lewisís Home Fabrics. c%

'"I thought the material was well researched. Documentation and workshops professionally prepared. Half-day workshops were a good amount of time, keeping information to the point. Thought Virtual Group provided inspirational training to a broad range employees with different jobs and different skills, but it worked well for all of us.'' %c Nardine Parker, Sales Consultant, Lewisís Home Fabrics c%

''My overall impression was that the project was very good and thought provoking'. A great strength is the relaxed manner in which it was facilitated, which placed everyone at ease...''

''It was a very worthwhile project, I think enjoyed by all who participated. It was an opportunity to work more as a team and take people out of their comfort zones. The readings and pre-work were all worthwhile and gave you an insight to the upcoming workshops. I would highly recommend Virtual Group, it certainly opened my mind and thought processes. I thoroughly enjoyed the experience. Overall this was 5 out of 5, one of the best Iíve been to.'' %c Sonia Galyer, Office Manager, Lewisís Home Fabrics c%

''Great, very thought provoking! Thoroughly enjoyed, found the exercises and workshops very good and very useful to our team. Thought provoking. Many discussions coming to team meetings from all areas. Well worth the time and effort. Very beneficial to anyone who attends. Overall this development programs was 5 out of 5, one of the best development programs Iíve been to.'' %c Phyllis Gulliver, Branch Manager, Lewisís Home Fabrics, Lower Hutt c%

"I found it thought provoking and interesting. It was well presented and great to work in teams. The 'concepts were easy to understand and follow. It is a worthwhile investment. It not only teaches one how to apply oneself in the workplace, but also allows one to find out more about oneself. Overall this development program was 5 out of 5, one of the best Iíve been to." %c Janine Hickley, Sales Consultant, Lewisís Home Fabrics c%

''On a personal perspective I found the course beneficial even though in my job I have minimal contact with external customers. The course was enjoyable and the instruction easy to understand. Attend the course with an open mind." %c Catherine Hingston, Production Manager, Lewisís Home Fabrics c%

"Very professional. Bruce was easy to understand and his practical workshops enjoyable. Colouring your customers does work and this information will prove very helpful in my dealings with customers. Great to share with the group. Bruce was enjoyable to listen to and his choice of music was excellent. More Bob Dylan! A great learning tool for any customer focused company. Overall this development program was 5 out of 5, one of the best Iíve been to." %c Alan Davodine, Senior Measurer and Installer, Lewisís Home Fabrics c%

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