DeSILOnisation Program. Silos may be the most universal problem facing large organisations. They cause people who are supposed to be on the same team to work against each other, paralysing performance. At the organisational level they separate work teams, departments and divisions. People fight battles over budgets, titles and responsibility for mistakes. More on Desilonisation Program.
Process Improvement - It is better to have outstanding processes that deliver results in the hands of ordinary people than it is to accept an ordinary process that requires the heroic efforts of outstanding people to succeed.