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How to Turn Your Corporate Services Team Into The POWERHOUSE of Your Organisation

Course Duration: One-day (or Half-day)

Presenter: Bruce Holland

About the Course

This course shows how to the release untapped energy from within your Corporate Service Department.

Many Corporate Services Departments are a tiny fraction of the value they could be to the organisation because:

1. They don’t understand that people are different and the way you communicate and report to one person is fundamentally different from the way you do it to others.

2. They don’t think of themselves as the POWERHOUSE of the organisation. Yet today 95% of the market value of most organisations is made up of knowledge assets, relationship assets, emotional assets and time assets and these are the very things that are managed by corporate services.

3. They don’t understand the Value Proposition of their organisation and as a result the systems and processes they introduce pull against the success of the organisation rather than help it.

4. They don’t know how to identify each person’s hidden talent and put it to work within the Corporate Service Department.

Who's It For?

This course is especially useful for Corporate Services Managers, C.F.O.s, Financial Controllers, HR managers, IT managers, Information Managers and other people with an interest in making their Corporate Service people far more successful.

Competency objectives

Upon completion of this one day course attendees should be able to:

• Understand that people are fundamentally different from each other and how to tell one type from another using a powerful tool called Herrmann’s Thinking Preferences.

• Understand and practice the most appropriate way to report results to different ‘types’ of people so that the reports are understood, valued and actioned.

• Understand the drivers of value for the organisation and how these have totally changed over the last 25 years.

• Reorganise the focus of the Corporate Services Department so that it concentrates on the things that matter in today’s environment.

• Analyse the Value Proposition of your organisation.

• Design systems and processes that help push the organisation towards success rather than pull against it.

• Identify hidden talents that often the individual themselves don’t know they have and put these talents to work for the Department.

Topics

• Understanding that users are one of 4 thinking ‘types’ (Thinkers, Organisers, Humanitarians, Innovators).

• Reporting styles (which suit each ‘type’ and which to use when).

• Trends in invisible assets and why this matters.

• Drivers of value in the 21st century.

• Principle of focus and how to use it.

• Reporting styles and which to use when.

• The three Value Propositions (Operational excellence, Customer intimacy and Product leaders) and how to analyse which is appropriate for your organisation.

• The principles of strategy for Corporate Service Departments.

• The alignment of systems and processes so they work for the organisation rather than against it.

• Systems and processes appropriate for each Value Proposition.

• Identifying talents and strategies for putting them to work.

For more details ...