|
Bruce Holland: Mr Change
Contact Bruce
0800 4 virtual
| ph |
| +64 4 570 0727 |
| fax |
| +64 4 570 0427 |
| mob |
| +64 21 620 456 |
| Skype |
| bruce.holland |
| PO Box 6521, Wellington |
| Bruce.Holland @virtual.co.nz |
 |
Culture and customer service
Until recently most management books stressed that the most important thing was customer service, today more and more are recognising that culture is at least as important because if people feel good about themselves and what they are doing they will do a better job of taking care of the customer.
When we (you, me, everybody) genuinely approve of ourselves, we can afford to be responsive to the needs and wants of others. People who feel powerless, or who don't think they are valued, don't care much about the problems of others. The secret is to create an environment in which people feel they're important to the company's success.
CONTACT |
make an enquiry |
search |
site map |
home
